Hi. I’m Sanford Collins. I’m the Director of Operations with Annapolis Property Services. I just want to take a moment to talk with you about how we handle maintenance requests and emergency requests. All of our tenants have access to an online tenant portal and from there they can submit a maintenance request online. We have it documented in our system.
At the moment that we receive one, we will acknowledge that we received the request, reach out to the tenant, and we like to discuss what’s going on so we can really understand what’s needed and determine the appropriate action to take. In-house we have a full-time dedicated maintenance team. This includes a maintenance manager, a maintenance coordinator, and a full-time handyman.
This is great because our handyman can head out to your property, get his eyes on the problem and better determine if we can do any troubleshooting to figure it out ourselves or if we need to hire a licensed technician to go out and take a look at it. That typically is plumbers, electricians and other licensed trades.
Anybody that we do send to your property will be licensed, insured, and fully vetted by us so that we know who’s going into your property to handle the problems. Additionally we have a 24 hour emergency phone number that any tenant can call at any time of day when they have a problem. That phone call will be handled by one of our property managers that’s in the house so it won’t be a stranger, it will be someone who’s already familiar with the properties. I hope that answers your questions. If you have any others, please reach out to us and we’d be happy to help you out. Thank you very much.